Whilst most employment relationships start well, the reality is that after time many employees can begin to grow disgruntled, and some may even proceed to make formal complaints.
What is an Employee Grievance?
A grievance is a complaint or concern that an employee has at work. However, it must be provided in writing for it to amount to a formal grievance.
A company is required to have a formal grievance process which is something that we can help you with.
If a complaint is raised, you need to arrange a meeting with the employee to hear their concerns in a formal setting. At this meeting, the employee will have the right to be accompanied by either a work colleague or trade union official.
It is important, when hearing an employee’s grievance, to ask them what outcome they are looking to achieve. For almost all grievances, you will need to go and investigate the employee’s complaint.
Once you have concluded your investigations, you need to write to the employee to inform them of your decision and provide them with the right to appeal these findings if they do not agree with them.
While some businesses seek independent HR consultants to help with employee grievances, training can be found for managers and HR staff to effectively equip them for these delicate cases.
What does our Workplace Grievance Training Course offer?
A well-handled complaint can often prevent problems from escalating and help you maintain a positive relationship with your employees.
Therefore, it is important to ensure that you know exactly how to deal with an employee grievance as soon as it is brought to you.
This grievance training course provides you with an in-depth understanding of the key elements to grievance procedures and the best practices.
During the grievance training course, you will learn:
- What a grievance is
- How to identify a grievance
- The grievance process
- How to conduct the hearing
- How to resolve a complaint
- How to deal with difficult issues
Course duration: 1/2 day
To find out more about our onsite grievance course, contact us today.
To find out more about this course, please call us on 0845 2626 260.