Whilst most employment relationships start well, the reality is that after time many employees can begin to grow disgruntled, and some may even proceed to make formal complaints.
What is an Employee Grievance?
Employee grievances is a claim by a person where the individual feels affected by a misapplication of company policy or by the actions of a colleague. Employee complaints can vary from anything as minor as not liking their workstation to more serious concerns such as being overworked or feeling discriminated against in the workplace.
If an employee approaches you in person or via written communication and expresses that they are upset, frustrated or concerned about something related to work (or even externally that may be affecting their work), then this is considered a workplace grievance and must be dealt with as such.
While some businesses seek independent HR consultants to help with employee grievances, training can be found for managers and HR staff to effectively equip them for these delicate cases.
What does our Workplace Grievance Training Course offer?
A well-handled complaint can often prevent problems from escalating and help you maintain a positive relationship with your employees.
Therefore, it is important to ensure that you know exactly how to deal with an employee grievance as soon as it is brought to you.
This grievance training course provides you with an in-depth understanding of the key elements to grievance procedures and the best practices.
During the grievance training course, you will learn:
- What a grievance is
- How to identify a grievance
- The grievance process
- How to conduct the hearing
- How to resolve a complaint
- How to deal with difficult issues
Course duration: 1-2 days
To find out more about our onsite grievance course, contact us today.
To find out more about this course, please call us on 0845 2626 260.