Whilst most employment relationships start well, the reality is that after time many employees can begin to grow disgruntled, and some may even proceed to make formal complaints.
What is an Employee Grievance?
Employee complaints can vary from anything as minor as not liking their workstation to more serious concerns such as being overworked or feeling discriminated against in the workplace.
If an employee approaches you in person or via written communication and expresses that they are upset, frustrated or concerned about something related to work (or even externally that may be affecting their work), then this is considered a grievance and must be dealt with as such.
What does our Grievances Training Course offer?
A well-handled complaint can often prevent problems from escalating and help you maintain a positive relationship with your employees.
Therefore, it is important to ensure that you know exactly how to deal with an employee grievance as soon as it is brought to you.
This grievance training course provides you with an in-depth understanding of the key elements to grievance procedures and the best practices.
During the grievance training course, you will learn:
- What a grievance is
- How to identify a grievance
- The grievance process
- How to conduct the hearing
- How to resolve a complaint
- How to deal with difficult issues
Course duration: 1-2 days
To find out more about this course, please call us on 0845 2626 260.