The service industry is very demanding, with the employee numbers always growing and the retention rates typically quite low, which is why the support of a HR expert is often advised.

The customer service industry is notorious for having one of the lowest retention rates which means that the employee turnover can be high and requires a good recruitment and on-boarding process.
It’s key for businesses within the customer service industry to ensure that they are recruiting the right people so that you can continue to grow and succeed in a highly competitive industry.

Furthermore, businesses within this sector need to be aware of the employment laws surrounding the various types of employees and workers including agency workers and zero-hour contracts as these are used often within the customer service industry.
If you are not providing your staff with the correct contracts or clear policies, you could face some major HR issues further down the line.

Providing HR Support to the Customer Service Industry

Our HR services are ideal for businesses within the customer service industry as we can handle all aspects of employer/employee relationship and communication including writing up employment documentation, comprehensive support with recruitment and overseeing workplace mediation.

We can provide you with a dedicated HR Consultant who has experience in your industry and will keep you up to date with ever-changing employment laws to ensure that your business is compliant and that your employees are productive and treated fairly.

We can also support you with all your health and safety needs, such as risk assessments and method statements to keep your workforce, and customers, safe with our Health and Safety Services.

Call us today on 0845 2626 260 to discuss your needs and learn more about our available packages and prices.

Testimonial from a customer service company

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“We have been using Guardian Support since June 2011, after we recognised a need for specialist outsourced support in employment law and health and safety. We encountered a problem with a particular staff member, and Guardian Support helped us through each every stage, and I was overwhelmed at the level of support that we received. We initially started with just a little bit of advice, but then when it became clear that we had a problem that needed addressing, the further support soon started and we were provided with all the appropriate letters that we needed and they even attended a meeting with the individual in question for us. We felt so much more reassured that we had the experts working with us.

We have now had our contracts of employment and procedures also reviewed so we are much better placed to deal with any staffing situations that may arise.

It is surprising how cost effective the outsourced support is especially when we compare this to the cost of recruiting our own HR professionals, health and safety experts as well as lawyers if things go wrong. However, we get support in all of these areas for just a small notional fee.
I would have no hesitation to recommend Guardian Support.”

– Jagprit Hear, Practice Principal
Bewdley Dental Practice

Some of our customer service clients include:

Bewdley Dental PracticeMerry MaidsRoyston & Lund