The service industry is very demanding and with a growing number of employees as well as the public to look after, HR and health and safety should be a major priority and the number one concern.
Company reputations and success can be destroyed should one preventable accident occur or an employee law be ignored, so don’t put yourself at risk.
It’s also key that you are recruiting the right people for your business so that you can continue to grow and succeed in a highly competitive industry.
Providing HR and Health and Safety support to the customer service industry
Our HR services are ideal for customer service businesses as we can handle all aspects of employer/employee relationship and communication including employment documentation, recruitment and workplace mediation.
We can also support you with all your health and safety needs such as risk assessments and method statements whilst keeping you up to date with legislation so that you’re never out of the loop.
“We have been using Guardian Support since June 2011, after we recognised a need for specialist outsourced support in employment law and health and safety. We encountered a problem with a particular staff member, and Guardian Support helped us through each every stage, and I was overwhelmed at the level of support that we received. We initially started with just a little bit of advice, but then when it became clear that we had a problem that needed addressing, the further support soon started and we were provided with all the appropriate letters that we needed and they even attended a meeting with the individual in question for us. We felt so much more reassured that we had the experts working with us.
We have now had our contracts of employment and procedures also reviewed so we are much better placed to deal with any staffing situations that may arise.
It is surprising how cost effective the outsourced support is especially when we compare this to the cost of recruiting our own HR professionals, health and safety experts as well as lawyers if things go wrong. However, we get support in all of these areas for just a small notional fee.
I would have no hesitation to recommend Guardian Support.”
– Jagprit Hear, Practice Principal
Bewdley Dental Practice
Some of our customer service clients include: